Shipping policy

SHIPPING POLICY

All La Vaultiér orders are carefully inspected and packaged before shipment.

ORDER PROCESSING

Please allow 2–4 business days for orders to be processed and prepared for shipment. Processing times do not include weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

SHIPPING RATES & DELIVERY

Shipping rates and available delivery options are calculated at checkout. Estimated delivery times begin after your order has been processed and are estimates provided by the shipping carrier.

Carrier delays are outside of La Vaultiér’s control.

TRACKING

Tracking information will be provided once your order has shipped. Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact shop@lavaultier.com as soon as possible.

Once an order has shipped, we cannot guarantee that the shipping address can be changed or redirected.

LOST, STOLEN OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, please contact shop@lavaultier.com with your order number and relevant photographs so we can assist with the carrier claim and determine the appropriate next steps.

La Vaultiér is not responsible for packages that are lost or stolen after carrier-confirmed delivery, except where otherwise required by applicable law.

QUESTIONS

For questions regarding your shipment, please contact shop@lavaultier.com